Health and travel insurance

All international students are required to have health and travel insurance while studying in New Zealand. The following guidelines apply to international students only.

Why is health and travel insurance compulsory?


The New Zealand Government’s Code of Practice for the Pastoral Care of International Students requires all international students to have appropriate health and travel insurance during their period of study.

The University of Auckland’s responsibility under the Code is to ensure all enrolled international students have a compliant health and travel insurance policy during their enrolment and for the duration of their student visa.

Read about the Code of Practice.

Health and travel insurance at the University of Auckland


The University of Auckland use Allianz Global Assistance NZ Ltd as their preferred insurance provider for international students. Enrolled international students will be charged Allianz’s Studentsafe University insurance premium when enrolment is completed.

The Allianz Studentsafe University insurance fee must be paid unless the University of Auckland approves the use of an alternative insurance provider. You are required to have approved insurance for the duration of your study, regardless of the type of visa you have.

If you have not been charged insurance when you first enrol, please contact the International Student Information Centre immediately. It is your responsibility to check and ensure you pay for your insurance premium.

Your insurance cover is automatically renewed when you re-enrol each quarter/semester or year (unless you have a family policy).

Read about the Student-safe University insurance policy

Visit the Allianz Studentsafe-University website

What if I already have insurance?


If you have an insurance policy that is compliant with the requirements of the New Zealand Government’s Code of Practice for the Pastoral Care of International Students, you may apply for an insurance waiver (see below).

Your compliant policy must be valid until the date of your return home, or for the duration of your student visa if you are staying in New Zealand.

The University of Auckland has a list of insurance policies deemed compliant with the Code of Practice.

Non-compliant insurance policies

If your policy is included in the University's list of non-compliant insurance policies, it will not be accepted and you will be charged for the Allianz Studentsafe-University policy.

Alternative policy assessment

If you have an insurance policy that is not on either the compliant list or non-compliant list, your policy must be assessed by the University's independent brokers to ensure it meets the requirements of the Code of Practice.

  • You must apply for an alternative policy assessment at least four weeks prior to the semester, quarter, or doctoral programme start date.
  • Submit the following to the Insurance Administrator:
    • Full insurance policy wording in English
    • Insurance certificate
    • Insurance policy checklist
  • If you submit your application after the deadline, you will be required to pay for the Allianz Studentsafe-University insurance policy for your first semester, quarter or doctoral year. If your alternative insurance policy is approved, you may apply for an insurance waiver for the following semester, quarter or year.

Insurance waivers

To apply for an insurance waiver, submit the following to the International Student Information Centre, before the deadlines listed below.

  • Completed insurance waiver application form
  • Certificate of your compliant insurance policy

If you do not submit your insurance waiver application before the deadline, you will be required to pay for the Allianz Studentsafe-University policy. Late applications will not be accepted.

Insurance waiver application deadlines  
Summer School 6 January 2016
Semester One 29 February 2016
Semester Two 
29 July 2016
Quarter One 
6 January 2016
Quarter Two 15 April 2016
Quarter Three 
8 June 2016
Quarter Four 30 September 2016
Doctoral year Within one month of your enrolment start date
Approved late enrolment In the same week your enrolment is finalised

Please note: you must apply for a new insurance waiver every semester, quarter, or for doctoral students every year.

Insurance waivers or cancellations are processed within five working days upon receiving your application.

What if my circumstances change during the period of my insurance?


You are required to inform the Insurance Administrator at the International Student Information Centre of any changes in circumstance during the insurance period.

Examples of changes are:

  • You are no longer enrolled at the University
  • You become a domestic student
  • You insure with a different provider
  • You are studying or conducting research overseas
  • You are going on exchange with 360° Auckland Abroad

Changes in circumstance may affect your eligibility to make an insurance claim or request a refund of your Allianz Studentsafe-University premium.

If any refund is owed to you, it will be calculated from when the refund application is received. Applications for refunds will not be accepted after the insurance policy has expired.

Contact us


Allianz Studentsafe-University Help Desk

Phone: +64 9 488 1638
Tollfree: 0800 486 004
Fax: 0800 800 167

Email:
Customer service: help@studentassist.co.nz
Claims: claims@studentassist.co.nz

Global contact details:

Worldwide: +64 9 486 6868 (reverse charge call through operator)

Within Australia: 1 800 554 114 (tollfree)

Within United Kingdom: 0500 896 893 (tollfree)

Within USA: 1 800 328 1643 (tollfree)

The University of Auckland Insurance Administrator

Mailing address:
Insurance Administrator
International Office
The University of Auckland
Private Bag 92019
Auckland 1142
New Zealand

Physical address:
International Student Information Centre
Room G23, Old Choral Hall
City Campus
7 Symonds Street
Auckland
Phone: +64 9 373 7599 ext 88694
Fax: +64 9 373 7655
Email: isinsurance@auckland.ac.nz

Open:
Monday to Friday
9am–4pm

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