Student technology support – Student Guide

The University of Auckland provided loan laptops and Wi-Fi devices to about 1000 students in 2020, including during the Level 4 lockdown in March, and the Level 3 lockdown in August. We will continue to offer this assistance in 2021.

Laptops

The laptops provided come as new and should be powerful enough to do everything you need for your studies, including attending online lectures and tutorials, watch recorded material, use the internet, access course material, and complete assignments and online assessments.

If you have specific high-spec hardware or software requirements for your course, we may not have suitable laptops available, and recommend you use the campus facilities.

WiFi devices

The WiFi devices come with unlimited data with a Fair Use policy, and upload and download speeds slow down after 40GB per month. We recommend you limit the recreational use of this device to ensure you can keep using it for your remote learning needs. We are unable to provide more than the 40GB high speed internet on these devices.

The WiFi devices may not work in areas where high speed internet is not available, such as remote rural locations.

Instructions for set up and use will be supplied with the device, so please read these before attempting set up.

Student technology support form

Use this form to make an application for technology support if you are an undergraduate, Postgraduate Diploma, Honours or Masters student.

Your application will be reviewed and evaluated, and you will receive notification of an outcome.

Doctoral candidate technology support form

Doctoral candidates can apply for laptops and wifi connection devices via the Staff Intranet. Your application will be reviewed by your faculty.

FAQs

How long will I have to wait?

We try to process requests as quickly as possible, but it can take up to five days to prepare a device and get it to you. If your need is urgent, we recommend using campus facilities in the meantime.

If you have submitted a request and you no longer need it, please let us know as soon as you can by contacting our Student Support Team on 0800 61 62 63 so that we can cancel your request.

How long can I keep it?

Loaned laptops and WiFi devices remain the property of the University of Auckland. We will periodically check in with you to see that everything is going well, and to give you an opportunity to let us know of any issues, renew the loan to keep using the device, or arrange to return it if you no longer need it.

You are required to return loan equipment by 11 December 2020, and can reapply for technology assistance in 2021.

Want to return what you borrowed?

If you no longer need your loan device, please return it so that we can use it to help another student. You can return it to either the Kate Edger Information Commons, or the Tai Tonga Student Commons during their opening hours. Please remember to return all accessories that came with the device.

Lost or damaged something?

If your loan device is lost, or has been damaged in some way, please let us know as soon as you can. We understand accidents happen and will try to fix or replace damaged items. To report loss or damage, please contact our Student Support Team on 0800 61 62 63.

Need some technical support?

If you are experiencing issues or problems, please let us know as soon as you can so that we can try and help you.

It can take a few days to troubleshoot and fix, and may require you to bring us the device, so it's best that you do this before it is urgent or you have assignments or assessments due.

To report any issues please contact our Student Support Team on 0800 61 62 63 and provide details of the issue, and the serial number of the device.