Health and travel insurance

All international students must have health and travel insurance while studying in New Zealand.

These guidelines apply to international students only.

Information on this page is organised into the headings below:

  • Health and travel insurance at the University of Auckland
  • Allianz Studentsafe University policy details
  • How much it costs
  • Making an insurance claim
  • Useful documents
  • Travelling overseas
  • Policy cancellation while overseas
  • What if I already have insurance?
  • What if my circumstances change during the period of my insurance?
  • Research degree students
  • Family insurance
  • People aged 60 years and over
  • Health and counselling
  • Frequently asked questions
  • Contact us

Health and travel insurance at the University of Auckland

The New Zealand government’s Education (Pastoral Care of International Students) Code of Practice 2016 requires all international students to have appropriate health and travel insurance during their period of study.

Read more about the Code of Practice.

Allianz Global Assistance NZ Ltd is our preferred insurance provider for international students. Enrolled international students will be charged Allianz’s Studentsafe University insurance premium when enrolment is completed.

You must pay this fee unless the University approves the use of an alternative insurance provider. You must have approved insurance for the duration of your study, regardless of the type of visa you have.

If you haven’t been charged insurance when you first enrol, please contact the International Student Information Centre immediately. It is your responsibility to check and ensure you pay for your insurance premium.

Your insurance cover is automatically renewed when you re-enrol each quarter/semester or year (unless you have a family policy).

Allianz Studentsafe University policy details

Benefits include:

  • medical and related expenses
  • optical and emergency dental
  • repatriation and travel disruption
  • luggage
  • personal effects
  • travel documents
  • money and credit cards
  • personal liability.

You must refer to the full policy wording for all terms and conditions that apply to the above benefits. It is your responsibility to read and become familiar with the insurance policy terms and conditions. All documentation and forms are available at the International Student Information Centre.


Pre-existing medical conditions

This is any medical or physical condition or circumstances:

  • which you were aware of, or ought to have been aware of
  • for which advice, care, treatment, medication or medical attention had been sought, given or recommended
  • which have been diagnosed as a medical condition, or a sickness or which are indicative of a sickness
  • which are of such a nature to require, or which potentially may require medical attention
  • which are of such a nature as would have caused a prudent, reasonable person to seek medical attention prior to the start of cover under this policy.

You are not covered for pre-existing medical conditions. However, in certain circumstances cover may be considered. If you have a pre-existing condition or have had a medical procedure in the past, we recommend you submit a medical risk assessment form.

For more information, contact the Insurance Administrator at the International Student Information Centre:

Note: When changing from one type of policy to another (eg, from Studentsafe to Visitsafe or vice versa), check with Allianz. If your health changed during the period of the former policy, you need to check whether you will remain covered when changing to the new policy.

Personal property valued at more than $2,500

You can apply to insure items of higher value and pay an additional premium. The maximum insurable value for any specified item, set or pair of items is $5,000. In the event of a claim you must be able to support it with receipts or valuations. To insure items of more than $2500 value, apply by completing a Studentsafe Specification of personal property form.


Length of insurance policy

Cover under the policy applies while you are enrolled at the University until the end of your student visa, provided you have paid the appropriate premium.

We recommend you purchase additional appropriate insurance if you are travelling to New Zealand, or are in New Zealand prior to the commencement of your Studentsafe insurance policy.

If you are staying in New Zealand after your enrolment at the University of Auckland has ended additional appropriate insurance is also advised.

Note: Studentsafe will only cover transit within other countries en route to and from New Zealand (please refer to the policy wording for full terms and conditions).

How much it costs

The 2017 academic year premium for international student health and travel insurance is $595.

Making an insurance claim

To make an insurance claim, download a Studentsafe-University claim form (see below).

  • Write clearly and answer all relevant questions.
  • Your insurance policy number is your student ID number.
  • Your policy type is Studentsafe-University.
  • Provide any additional information or supporting documentation relevant to your claim (eg, medical receipts of payment, referral letters, GP medical report or consultation notes, police report, proof of ownership or purchase receipts).

You can either scan and email or send the claim form together with your receipts and all supporting information and documents.

PO Box 33313
Auckland 0740.

Note: We advise you not to authorise repairs or replace items until Allianz have confirmed that your claim is accepted.

Fraud is a serious offence. If your claim is found to be fraudulent, your policy can be cancelled. A student’s enrolment cannot continue if their insurance cover is declined.

Useful documents

Travelling overseas

The Studentsafe insurance policy has limited cover for travel outside New Zealand. We strongly advise that you purchase additional appropriate insurance to cover your travel plans. The Studentsafe Offshore policy is available for travel that is not covered by Studentsafe University policy.

Exchange: If you are going on an exchange programme, you must purchase additional health and travel insurance for the duration of your trip. Studentsafe Offshore is available to students going on exchange, OR ensure you comply with your host university’s insurance requirements.

Study-related travel: The University provides overseas travel insurance where a student is travelling overseas on University business and returning to New Zealand. The travel must be funded by the University, a research grant or by a third party such as another university, research entity or conference organiser.

To read the full terms and conditions before you travel, refer to Travel guidelines.

For more information or to purchase the policy, visit Studentsafe Offshore policy.

Policy cancellation while overseas

Any decision to cancel your insurance policy while on exchange, PhD suspension or studying/researching overseas should be discussed with the Insurance Administrator.
If you apply to cancel your policy while on leave/suspension/overseas or going on exchange, your policy will lapse and will therefore affect the continuity of your policy. You will be subject to a new medical assessment when you return or re-enrol to your programme.

This means that any medical conditions you have been receiving treatment for under your original policy, will be considered pre-existing medical conditions and will no longer be covered.

For more information, contact

What if I already have insurance?

  • If you have an insurance policy that is compliant with the New Zealand government’s Code of Practice for the Pastoral Care of International Students, you can apply for an insurance waiver (see below).
  • Your policy must be valid until the date of your return home, or for the duration of your student visa if you are staying in New Zealand.
  • The University has a list of insurance policies deemed compliant with the Code of Practice.


Non-compliant insurance policies

If your policy is included in the University's list of non-compliant insurance policies, it will not be accepted and you will be charged for the Allianz Studentsafe-University policy.


Alternative policy assessment

If you have an insurance policy that is not on either the compliant list or non-compliant list, your policy must be assessed by the University's independent brokers to ensure it meets the Code of Practice.

  • You must apply for an alternative policy assessment at least four weeks prior to the semester, quarter, or doctoral programme start date.
  • Submit the following to the insurance administrator:
    • Full insurance policy wording in English
    • Insurance certificate
    • Insurance policy checklist
  • If you submit your application after the deadline, you must pay for the Allianz Studentsafe-University insurance policy for your first semester, quarter or doctoral year. If your alternative insurance policy is approved, you may apply for an insurance waiver for the following semester, quarter or year.


Insurance waivers

To apply for an insurance waiver, submit the following to the International Student Information Centre, before the deadlines listed below.

  • Completed insurance waiver application form
  • Compliant insurance certificate in English

If you do not submit your insurance waiver application before the deadline, you will be required to pay for the Allianz Studentsafe-University policy. Late applications will not be accepted.

Insurance waiver application deadlines

Term Deadline
Summer School 6 January 2016
Semester One 29 February 2016
Semester Two 29 July 2016
Quarter One 6 January 2016
Quarter Two 15 April 2016
Quarter Three 8 July 2016
Quarter Four 30 September
Doctoral year Within one month of your programme start date
Approved late enrolment In the same week your enrolment is finalised

Note: you must apply for a new insurance waiver every semester, quarter, or for doctoral students every year.

Insurance waivers or cancellations are processed within 5 working days upon receiving your application.

What if my circumstances change during the period of my insurance?

You are required to inform the insurance administrator at the International Student Information Centre of any changes in circumstance during the insurance period.

Examples of changes are:

  • You are no longer enrolled at the University.
  • You become a domestic student.
  • You insure with a different provider.
  • You are studying or conducting research overseas.
  • You are going on exchange with 360° Auckland Abroad.

Changes in circumstance may affect your eligibility to make an insurance claim or request a refund of your Allianz Studentsafe University premium.

If any refund is owed to you, it will be calculated from when the refund application is received. Applications for refunds will not be accepted after the insurance policy has expired.

Research degree students

University of Auckland enrolment ends for PhD and research masters students when they submit their thesis. This may affect their insurance cover.

If you are a PhD or research masters student who is about to submit your thesis, contact the Insurance Administrator at the International Student Information Centre to validate your insurance expiry dates.

Family insurance

You can add your family to your Studentsafe insurance policy. The appropriate premium will then be added to your customer account and will appear on your statement of fees. Complete the Studentsafe Family Application form and submit it at the International Student Information Centre or email it to:

Family application submissions must be within these timeframes:

  • Semester/Quarter:Within two weeks of the start of the semester or quarter term.
  • Doctoral: Within one month of your programme start date.

Note: Family policies are not renewed automatically. To renew your family policy, you must apply for renewal on or before the policy expiry date.

People aged 60 years and over

Students or family members aged 60 and over are required to provide medical evidence to Allianz, before insurance cover can be accepted. You must complete the Medical Risk Assessment form and email it directly to the insurance provider (see the form for details).

Health and counselling

University Health and Counselling Service

Studentsafe University policyholders are able to use University Health Services for all compliant health and counselling services. Please refer to the policy wording for terms and conditions.
Any consultation covered by the Studentsafe University policy will be billed directly to the insurance company with no charge to the student.

Note: You will need to pay for consultations not covered by the policy.

Read about the University Health and Counselling Service.

Campus pharmacies

City Campus Pharmacy and Grafton Pharmacy directly bill the insurance company for medication prescribed to Studentsafe-University policy holders by doctors from University Health Services. There is no charge to the student for prescriptions covered by the policy.

NZAID scholarship students

You must pay upfront for any visit to University Health and Counselling Service. If your condition is covered by the Studentsafe insurance policy but you are unable to pay for your visit, you can request an invoice. To be reimbursed by Studentsafe, you must submit a claim form (please see below) and send this for payment to Allianz.

Frequently asked questions

Read the Studentsafe list of Frequently Asked Questions.
PhD students should also read the doctoral FAQs.

Contact us

Allianz Studentsafe-University Help Desk

Phone: +64 9 488 1638
Tollfree: 0800 486 004
Fax: 0800 800 167

Customer service:

Global contact details:
Worldwide: +64 9 486 6868 (reverse charge call through operator)
Within Australia: 1 800 554 114 (toll-free)
Within United Kingdom: 0500 896 893 (toll-free)
Within USA: 1 800 328 1643 (toll-free)

The University of Auckland Insurance Administrator

Mailing address:
Insurance Administrator
International Office
The University of Auckland
Private Bag 92019
Auckland 1142
New Zealand

Physical address:
International Student Information Centre
Room G23, Old Choral Hall
City Campus
7 Symonds Street

Phone: +64 9 373 7599 ext 88694
Fax: +64 9 373 7655

Monday to Friday