Interlibrary Loans

• Students and University staff may use the Interlibrary Loan service.

• You may only request items for University of Auckland research, teaching or study purposes.
• You may request anything that is not held in the University of Auckland libraries. If an item is very expensive to obtain, we will discuss options with you.
• You may not request items held in the University of Auckland libraries unless they are unavailable for loan for an extended period.
  

Interlibrary Loan Requests are made from within the Catalogue search results.

1. Sign into the library (this improves results)
   
2. Type the title of the item (article/chapter/book) into the search bar.
3. If it’s not listed, click "expand your search" to check other libraries. If found, select "Get it from another library" and follow the prompts.
4. If you still cannot find the item, click "Click here to send a request" and complete the interlibrary loan request form.

• Please note: The "Click here to send a request" interloan request form link will only appear after following the three steps.
• Need further assistance? Get started with the Interlibrary Loan service how to video.

Lending libraries must follow copyright allowances under Interlibrary Loans protocols. Requests that exceed copyright allowances will be rejected by lending libraries.

• You may request one digitised article (from a print or digital journal) at any one time. Two articles from the same issue may be requested if they are on the same related topic.
  
• You may request one digitised chapter of a book (from a print or digital title) at any one time.
  
• Some digital books (e-books) may have limited Interlibrary Loan availability, depending on the licence from the publisher (i.e. the lending library does not have publisher permission to supply the title for interlibrary loan).

Digital Items

• Digital articles and chapters are accessed through a secure link sent to you by email.
• The number of times an item can be accessed is limited to three. It is recommended that you download your digital item the first time you access it. 
• Access to digital articles and chapters is also time-bound. There is a 30-day limit beginning from the delivery date. You will only be able to access your requested item within this time frame.

Physical Items

• Physical items will be issued to your account once they have been received by the interloan team.
• You will receive an email notification (activity summary) listing item(s) issued to your patron account.
• Please allow 48 hours, once you have received notification, for your item(s) to be available from the helpdesk at your specified pickup location.
• Library Use only: Some physical items can only be viewed within library conditions. If this condition is going to be applied to your requested title by the lending library, you will receive an email notification and instructions from the Interlibrary Loan team. “Library Use only” items are only available for use in the General Library Reading Room (Mezzanine floor).

Returns

• Return of physical interloan items, unless otherwise specified, can be done via the return slots of any of our libraries.
• Returns of physical Interlibrary Loan items are only actioned in your library account within normal office hours, Monday to Friday 9am-5pm. Please allow for this when returning your physical Interlibrary Loan items.
• You will be sent an email reminder if your interloan is overdue for return. Please action this by either returning the title(s) or requesting a renewal.

• The option to renew an interlibrary loan depends on the lending library.
• If the lending library has given an extended lending period (several months) then renewal of your loan is not likely to be an available option.
• If the lending period offered to you is within a shorter time frame, then renewal may be possible.
• For queries about renewing your interlibrary loan please use the Ask Us form.
• Renewals, if permitted by the lending library, are only actioned within normal office hours, Monday to Friday 9am - 5pm. Please allow for this when asking about a renewal for your interlibrary loan item.

All requests are provided at no charge except for:

Theses

• Check to see if the thesis is available online in the sources listed on the Theses and dissertations page.
• If a thesis is not available online, we may be able to obtain a loan or copy. Search the title in the online catalogue and use the prompt "Still didn't find what you need? Click here to send a request".
• There may be a processing charge if a thesis is only available for interloan as a digital copy. In this instance we will obtain a quote for you to approve. Once approved, we will process the request and charge you accordingly.
  

Charges are added to My Library Account and can be paid by a range of payment methods.

Contact the Interlibrary Loan team via:

• Ask Us
• Email au.interloans@auckland.ac.nz