Faculty support services

Health and counselling services will continue at Epsom Campus (Building 6ER, Gate 4) throughout the lockdown, as an essential service. Health staff (GP and nurse) will be available from 9am–1pm on Mondays, and counsellors will be available from 9am–3pm on Mondays.

The University Health and Counselling Service is also providing virtual counselling services to all students on Monday–Fridays. If you need to book an appointment please do not come into the practice; instead call us on 0800 698 427 to arrange this.

For routine appointments, book online or contact the University Health and Counselling Service.

All Tuakaqu Mentors will be available for Zoom support sessions and contactable via email for academic and pastoral support. If you have a mentor, you will receive an email from them about this shortly. Contact us through our Facebook page or email to ask questions at any time.

For general queries please email pasifika.success@auckland.ac.nz

Find out more about Pasifika Success.
Like the Pasifika Success Facebook page

Te Korowai Atawhai will be available for online support sessions and contactable via email for academic and pastoral support. If you are in hardship or are finding connectivity difficult, please let us know. We will keep you updated through regular pānui.

Email Tayla Ammunson: tayla.ammunson-stephens@auckland.ac.nz

Find out more about Te Korowai Atawhai.
Join Te Korowai Atawhai Facebook Group.

The Education and Social Work DELNA team is taking appointments. If you need support for DELNA or
academic language skills, please make an appointment through TimeTrade and we will invite you to a meeting via the Zoom app.

Make an appointment through TimeTrade.
Email the EDSW DELNA team: edswdelna@auckland.ac.nz

Tai Tokerau Students please email Jasmine on: j.simpson@auckland.ac.nz

You can get assistance from your personal primary mathematics support tutor, Angela Spavin. If you would like to discuss number sense, build confidence, seek lecture and exam support, or get help with eliminating worries that interfere with your maths performance, make an appointment. Angela will email you with a Zoom meeting link. Please put your email address in the discussion box.

Make an appointment.

Our Tai Tokerau Campus student adviser is taking appointments via Zoom and Skype.

If you need any pastoral or academic support, please email Jasmine to make an appointment: j.simpson@auckland.ac.nz

The South Auckland Campus Client Services team is working to support students. Contact the team by logging a query through our Ask us form, and specify that you are from South Auckland. 

Fill in the Ask us form.

The Student Disability Services team is still open for business and working hard to continue supporting you in this uncertain time. Appointments will now be conducted virtually, using Zoom or phone calls.

Book an appointment online.

Our International Student Support Team recognises the pressures that students face when studying overseas. We are here to assist you with any non-academic questions you may have, or challenges you may face, during your time at the University of Auckland.

Please contact Maxine Ma to discuss your situation on: maxine.ma@auckland.ac.nz

• All libraries and information commons closed.
• No overdue fines. No need to return library books.
• Online access to eBooks, journals, databases, TV, movies, radio and digitised archives through Libraries and Learning Services website. 
• No access to physical collections.
• Online study skills development. See Learning essentials. 
• Support services for academic skills development, students with invisible learning disabilities, Māori and Pacific learners, and English language development move to Zoom. See Undergraduate resources and workshops.
• Career Development and Employment Services move to Zoom.
• All of our helpdesks operate online, just Ask us.

As we move into Level 4, our waiting room will be closed, please do not turn up at UHCS. We will provide medical and counselling appointments – these will be mostly virtual and phone consultations to ensure we are practicing the appropriate social distancing. Please contact us via 0800 698 427 to discuss your needs with our team.

• All non-essential appointments will be cancelled until we progress down the levels (for things such as smears.)
• For essential appointments, we will be operating via phone, virtual consultations and virtual counselling sessions. We will continue with face to face consultations only where appropriate and booked by a doctor
• Please note the same charges apply to virtual consults with nurses or doctors
• Prescriptions will continue to be administered. Patients who need a repeat prescription will be assessed via a phone consultation, or if deemed appropriate issued a repeat without a consultation. Prescriptions will be sent directly to your preferred pharmacy for collection.
• Please allow 3 working days for prescriptions to be processed, you will need to have the details of your preferred pharmacy.
• Counselling appointments will now be delivered by zoom or phone, unless the Lead Counsellor determines that a face to face consultation is required. In this instance, access to the clinic will be treated in the same way as all other arrivals (nurse triage by phone prior to access being granted).
   

The Student Hubs are your physical gateway to Waipapa Taumata Rau | the University of Auckland.

The Student Hubs services are available seven days a week at the City, Grafton, Epsom and Tai Tonga campuses and six days a week at Tai Tokerau, with friendly staff available to provide you with advice on any aspect of your studies and life at the University. Find out more.