Improve customer satisfaction and build lasting relationships

Our students can analyse your customer journey, identify engagement opportunities, and provide recommendations for enhancing customer experience and building loyalty.

Your project may focus on: 

• Customer journey mapping and experience optimisation, or
• Customer engagement strategy and value co-creation, or
• Customer retention and loyalty programme development 

The specific focus will be determined through further discussions and would be based on your customer experience priorities. 

Ideal for:

• Organisations wanting to improve customer satisfaction 
• Businesses seeking to increase customer retention 
• Companies developing engagement strategies 
• Service organisations optimising customer experience 
  

Students offer fresh perspectives informed by current academic knowledge. Projects are completed as part of their learning and provide exploratory insights rather than professional consulting advice. 

When you express interest, we will evaluate if your specific project is compatible with the academic knowledge and capabilities of our students and our course learning objectives. 

If your project is accepted, it will go into a queue to be allocated to a student or student team. 

Projects are completed during our academic semesters or quarters, with students spending 8-10 weeks working on the project.