Current research

Ilan Oshri (Director of CODE)

Professor Ilan Oshri teaches strategic management and technological innovations at the University of Auckland Business School. He has published 18 books on outsourcing and offshoring, and two books on emerging technologies. Ilan is currently exploring the world of digital transformation, including:

• Robotic process automation (RPA): The benefits of and issues with RPA for individuals and organisations
• Digital platforms: Developing new service modules for contract by end-users
• Digital sustainability: The art of creating, using and regulating digital resources in order to maximise their value for our society today and in the future.

Read more about Ilan’s work at the links below.

• Intelligent automation: How far have we come?
• Using big data analytics and AI to help NZ prepare for an ageing population
• Robotic process automation revisited: What's really going on?
• Avoiding setbacks in the intelligent automation race

Julia Kotlarsky

Julia Kotlarsky is a Professor of Information Systems at the University of Auckland Business School. Julia’s research interests revolve around technology sourcing and innovation in knowledge-intensive business services, digital transformation, crowdsourcing and more recently, studying the interface between artificial intelligence technologies and humans, and the implications for the design of work in organisations. Her current research on digital transformation focuses on understanding data readiness for digital transformation and the role of AI.

Michael Myers

Michael is a Professor of Information Systems at the University of Auckland Business School. He has been instrumental in the following projects:

• Digital transformation strategy-making in pre-digital organisations: Exploring digital transformation at a financial services company in Germany. This study won an award for the most outstanding paper published in the Journal of Strategic Information Systems in 2019. 
  
• Digital First: The ontological reversal (information systems no longer represent and reflect physical reality; rather, digital technologies are now creating and shaping physical reality)

Laszlo Sajtos

Associate Professor Laszlo Sajtos works in the Department of Marketing at the University of Auckland Business School. His research focuses on how customers develop various forms of relationships with employees, brands and technologies in service ecosystems. In the area of digital transformation, Laszlo is looking at:

• The impact of digital employees on human employees and customers
• Customer complaint behaviour on social media and subsequent service recovery by organisations
• The deployment of new technologies in marketing strategy

Dr Jade Brooks

Dr Jade Brooks is a lecturer of information systems at the University of Auckland Business School. Jade’s research focuses on the social and organisational aspects of digital innovation including:

• Digital inclusion/exclusion
• Digitally-enabled social innovations
• Digital transformation and offline organising
• Digitally-enabled work systems
• Her current work attends to a variety of contexts including platformisation of non-profits, refugee entrepreneurship and globally distributed work.
  
  

Angela Liew

Dr Angela Liew is a Senior Lecturer in the Department of Accounting and Finance at the University of Auckland Business School. Angela’s current research on digital transformation focuses on the organisational and human impacts of digital transformation in accounting firms. She is looking at:

• The transformation to data analytics in audit practice
• The deployment of robotic process automation (RPA) in the accounting sector
• The work readiness of accounting graduates in their first chartered accountancy job

Randy Wong

Dr Randy Wong is a lecturer of information systems at the University of Auckland Business School. Randy's research interests include digital resilience, implications of digitization, and digital platforms. Her current research focuses on understanding the role of digital technologies in creating a resilient society, the consequences of workplace digitization, and digital privacy risks during crises.

Ying Zhang

Dr. Ying Zhang is a lecturer in the Department of Information Systems and Operations Management at the University of Auckland, Auckland, New Zealand. She received her Ph.D. degree (2019) in Information Systems and Analytics from the National University of Singapore. She holds a B.Comp. (First Class Honours) degree (2013) in Information Systems from the National University of Singapore. Her research interests include e-commerce and digital marketing strategies, online reputation and regulation mechanisms, digital innovations in emerging markets and sharing economy. Her current research focuses on online reputation mechanisms in sharing economy and digital marketing strategies such as online product sampling and live-streaming in e-commerce platforms.

Farkhondeh Hassandoust

Farkhondeh Hassandoust is a senior lecturer in Information Systems at the University of Auckland Business School. Her research primarily centres on the behavioural and organisational aspects of digital innovation. She explores the role of AI in healthcare across diverse communities and investigates the security and privacy issues associated with digital technologies.

CODE researchers are currently examining the strategic and operational aspects in sourcing of advanced IT-enabled business services and digital sourcing models.

Julia Kotlarsky

• Crowdsourcing: Conceptual and empirical studies
• Innovation in technology sourcing
• Multi-sourcing governance and performance 

Dr Jade Brooks

Dr Jade Brooks is a lecturer of information systems at the
University of Auckland Business School. Jade’s research takes interest in
social and organisational aspects of digital sourcing including:

• IT-enabled work systems - virtual teams and globally distributed work
• Power and conflict in global sourcing

Angela Liew

Dr Angela Liew is a Senior Lecturer in the Department of Accounting and Finance at the University of Auckland Business School. Angela’s PhD thesis examined the impact of digital tools on employee performance and behaviour. Two of her sole-authored papers, published in the International Journal of Accounting Information Systems, discuss such an impact:

• The first explores how the “watchers” became “the targets of surveillance” and were watched by their peers and subordinates through a digital tool, thus making senior employees more circumspect in their performance and behaviour
• The second explores how a digital tool actually works, or does not work, for management control in an organisation, and how a digital tool can be used to produce favourable effects on and for management control